The Information & Admitting Department at Our Lady of Mt. Carmel Medical Center (OLMCMC) serves as the central point of contact for patients, families, and visitors, providing essential information and ensuring a smooth admission process, and coordinating with nurses and billing (In-Charge). The department is also responsible for the signing of clearance and discharge of patients in the system. Open 24 hours a day, it plays a vital role in enhancing the patient experience by offering accurate information, efficient services, and clear guidance to support the needs of both inpatients and outpatients.

Centralized Patient Assistance

The department is often the first point of contact for patients entering the hospital. Our staff ensures a systematic and organized process for gathering and managing patient information while maintaining strict confidentiality and professionalism at all times. Whether it’s a routine check-up, scheduled admission, emergency case, or discharge procedure, our team handles each step carefully to make the process as simple and stress-free as possible.

Patients and their families can rely on the department to provide accurate information about hospital services, rules, policies, and procedures. From room assignments to admission requirements, our team is dedicated to assisting patients in understanding and completing all necessary steps efficiently.

Efficient Admission and Discharge Services

The Information & Admitting Department manages all aspects of patient admission, ensuring that personal and medical information is properly recorded and processed. This allows healthcare providers to access accurate details promptly, supporting safe and effective patient care.

24/7 Availability

The department operates round the clock, making sure that assistance is available anytime, day or night. Whether it’s an emergency admission in the middle of the night or inquiries about hospital services during the day, the department remains fully staffed to handle all situations promptly and efficiently.

Services Provided

• The Information & Admitting Department offers the following services:
• Patient Admission Processing: Accurate recording of personal and medical information for inpatient and outpatient care.
  
• Discharge Coordination: Smooth and organized discharge procedures, ensuring patients receive all necessary instructions.
  
• Information Services: Assistance with hospital policies, visiting hours, billing inquiries, and other general information needs.
  
• Guidance for Patients and Families: Clear instructions regarding hospital rules, requirements, and patient responsibilities.

Contact Information

• Mobile: 0912-377-2329
  
• Landline: Local 8000

With a commitment to efficiency, accuracy, and patient-centered service, the Information & Admitting Department at Our Lady of Mt. Carmel Medical Center (OLMCMC) ensures that every patient’s hospital experience begins and ends with professionalism, care, and compassion.